Cancellation Policy
We understand that plans can change. Please review the following policy regarding cancellations and subscriptions.
1. Order Cancellations
- Orders may be canceled within 24 hours of purchase for a full refund.
- After 24 hours, your order may already be in processing or shipping and cannot be canceled.
- To request a cancellation, please contact our team at contact@bigassluxuries.com with your order number as soon as possible.
- If your cancellation is approved, a refund will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.
2. Custom or Made-to-Order Items
Cancellations are not accepted for custom, personalized, or made-to-order products once production has begun.
3. Subscriptions
Some items in our store may be offered to you as a subscription. This cancellation policy lays out how you can change or cancel these kinds of purchases.
- When you purchase a subscription, you'll receive repeat deliveries based on the duration and frequency that you select.
- Your payment details will be stored securely, and you'll be charged for each of these deliveries unless you choose to pay in advance.
- Some subscriptions may auto-renew at the end of their duration. If you don’t want to renew, you can cancel your subscription before the next billing date.
- If you want to cancel or change your subscription, you can do so at any time. Your order confirmation emails include links to manage your subscription directly.
- See our Returns Policy for more details on returns and refunds related to subscription products.
