Big Ass Candle

FAQ's

Product

You should trim your wicks before every use. It is recommended to cut to 1/4 of an inch.

We use a natural soy/coconut wax blend, phthalate free fragrance oils and organic cotton wicks.

At the moment we're only shipping within the United States.

Please refer to our fragrance notes that are listed next to each scent. If you are unsure which scent you want before making the big ass purchase we highly recommend ordering one of our sample sets.

Our candles can be burned up to several hours a day. We recommend your first burn to be 5 hours or more so that it burns evenly through and sets the stage for the remainder of the candle.

If burning for several hours, please do not leave it alone. With any candle, you should be extinguishing the flame if you are not home or within visible eyesight of it.

Definetely! Many people will use their vessel for flower arrangements or other creative ideas. We recommend cleaning the vase with hot water, soap, or a heat gun before its next use.

1. Trim the wick to 1/4" length before every burn
2. Never leave your burning candle unattended
3. "Power burns" for more than 5 hours may be required to maintain an even melt
4.When burning the first time, allow the candle to reach the edges completely to avoid tunneling
5. Keep away from children and pets
6. Keep away from things that can catch fire

Customer Support & Returns

Shipping times vary based on product, inventory, and time of year. Shipping estimates at checkout are from ship date.

For the time being we are not selling wholesale.
If you're interested in large volume discounts or corporate gifting please reach out to bigassluxuries@gmail.com

We want everyone to be happy with your purchase. If you are unsatisfied with your product(s) or if it is damaged please email bigassluxuries@gmail.com within 14 days of receiving and we will send you a return label.

Candles that have already been lit will not be accepted for returns.
Please keep all orginial packaging if you plan on making a return.

Please allow up to 2 weeks for a refund to return to your original form of payment. Please contact us if you have not received it by then.

If glass is broken, DO NOT BURN! If damaged or defective please send pictures to bigassluxuries@gmail.com to have it replaced.

If you're missing a product or it's been lost in transit please send us an email to bigassluxuries@gmail.com

We offer local pick ups for larger orders. Please send us an email and we'll do our best to arrange.

Please email chloe@bigassluxuries.com