For best results it is recomended to keep wicks untrimmed.

We use a natural soy/coconut wax blend, phthalate free fragrance oils and organic cotton wicks.

Due to the size and natural extremities of the candle it is normal to have some separation after cooling. We do not use any harsh chemicals or paraffin based wax to make it look artifical. This will not affect the integrity of the candle.

If your candle has a more than normal amount of seperation or is cooling strange please contact us.

At the moment we're only shipping within the United States.

Please refer to our fragrance notes that are listed next to each scent.

Sample kits will be available for purchase later this year.

Our candles can be burned up to several hours a day. We recommend your first burn to be 5 hours or more so that it burns evenly through and sets the stage for the remainder of the candle.

If burning for several hours, please do not leave it alone. With any candle, you should be extinguishing the flame if you are not home or within visible eyesight of it.

Definetely! Many people will use their vessel for flower arrangements or other creative ideas. We recommend cleaning the vase with hot water, soap, or a heat gun before its next use.

1. Trim the wick to 1/4" length before every burn
2. Never leave your burning candle unattended
3. "Power burns" for more than 5 hours may be required to maintain an even melt
4.When burning the first time, allow the candle to reach the edges completely to avoid tunneling
5. Keep away from children and pets
6. Keep away from things that can catch fire

Shipping times vary based on product, inventory, and time of year. Shipping estimates at checkout are from ship date.

For the time being we are not selling wholesale.
If you're interested in large volume discounts or corporate gifting please reach out to contact@bigassluxuries.com

We want everyone to be happy with your purchase. If you are unsatisfied with your product(s) or if it is damaged please email contact@bigassluxuries.com within 7 days of receiving and we will send you a return label.

Customer's are responsible for shipping costs and will be deducted from total refund once candle has been properly returned.

Candles that have already been lit will not be accepted for returns.

Please keep all orginial shipping packaging if you plan on making a return.

It is the customers responsibility to ensure returns arrive safely. Broken or damaged candles will not be accepted.

Please allow up to 2 weeks for a refund to return to your original form of payment. Please contact us if you have not received it by then.

If glass is broken, DO NOT BURN! If damaged or defective please send pictures to contact@bigassluxuries.com to have it replaced.

If you're missing a product or it's been lost in transit please send us an email to contact@bigassluxuries.com

We offer local pick ups from our warehouse, BY APPOINTMENT ONLY. If you're local to the DFW area you're able to select local pick up at checkout. Once your order is ready you will be sent an appointment link to schedule your pick up. We cannot guarentee walk in pick ups.

Please email chloe@bigassluxuries.com