FAQs

For best results it is recommended to trim wicks before each use.

We use a natural soy/coconut wax blend, phthalate free fragrance oils and organic cotton wicks.

Due to the size and natural extremities of the candle it is normal to have some separation after cooling. We do not use any harsh chemicals or paraffin based wax to make it look artificial. This will not affect the integrity of the candle.

If your candle has a more than normal amount of separation or is cooling strange please contact us.

At the moment we're only shipping within the United States.

We offer sample trios of our best sellers! We recommend trying the sample set if you're hesitant on the scent. We also offer an unscented option for those who may be sensitive to fragrances.

Our candles can be burned up to several hours a day. We recommend your first burn to be 5 hours or more so that it burns evenly through and sets the stage for the remainder of the candle.

If burning for several hours, please do not leave it alone. With any candle, you should be extinguishing the flame if you are not home or within visible eyesight of it.

Definitely! Many people will use their vessel for flower arrangements or other creative ideas. We recommend cleaning the vase with hot water, soap, or a heat gun before its next use.

1. Trim the wicks before every burn
2. Never leave your burning candle unattended
3. "Power burns" for more than 5 hours may be required to maintain an even melt
4. When burning the first time, allow the candle to reach the edges completely to avoid tunneling
5. Keep away from children and pets
6. Keep away from things that can catch fire
7. It is recommended to use a snuffer when extinguishing the flame.

Welcome to the easiest way to stay luxuriously lit. Choose your delivery schedule: every 3 months for 25% off or every 6 months for 20% off. We’ll make sure your space always smells unreasonably good.

You have full control of your account. You can change your scent, switch sizes, adjust your delivery frequency, or even gift your next order to someone who deserves a Big Ass surprise.

Of course you can. You can change your fragrance or size anytime, from Baby to Big, depending on how extra you’re feeling.

Yes, babe. You can update your scent, size, or schedule whenever you like. Your subscription should fit your vibe, not the other way around.

You decide. Every 3 months for 25% off or every 6 months for 20% off. Need it sooner? Just select “Set Delivery” in your account to move it up. Because sometimes you just can’t wait for luxury.

Absolutely. Life happens and we get it. You can pause, skip, or even gift your next order directly from your account. Sharing your glow is the ultimate power move.

Yes, you fancy thing, you do. Subscribers get early access to new drops, special discounts, and exclusive perks that no one else gets.

Yes. You can send your next candle as a gift. Just select “Gift Order,” add their address, and send the best-smelling surprise they’ll ever receive.

Shipping times vary based on product, inventory, and time of year. Delivery estimates at checkout are from ship date.

We now offer 30% off when you order 8 or more candles or 40% off when you order 16 or more. You can do this directly on our website with discounts applied at checkout. With regards to tax ID numbers please email that to contact@bigassluxuries.com

We want everyone to be happy with their purchase. We gladly accept return and exchanges within 30 days. If you would like to make a return or need to make a gift exchange please use this link.

If you have questions please email contact@bigassluxuries.com

Candles that have already been lit will not be accepted for returns. Please keep all original packaging if you plan on making a return.

It is the customers responsibility to ensure returns arrive safely. Broken or damaged candles will not be eligible for a refund.

If your order arrives damaged or cracked we will replace it within 14 days.

Items that are FINAL SALE & not eligible for returns:

• Sample Trio Sets
• Long Ass Lighters

Once your return has been delivered, please allow up to 10 days for a refund to return to your original form of payment. Please contact us if you have not received it by then.

If glass is broken, DO NOT BURN! If damaged or defective please send pictures to contact@bigassluxuries.com to have it replaced.

If you're missing a product or it's been lost in transit please send us an email to contact@bigassluxuries.com

Yes, we do. Local pickup is available from our warehouse by appointment only.

If you’re in the DFW area, you can select Local Pickup at checkout. Once your order is ready, you’ll receive a link to schedule your pickup appointment.

Please note: if your order isn’t picked up within 30 days of your pickup notification, it will be canceled and refunded. We want your candles in your hands, not sitting lonely on our shelves.

Please email chloe@bigassluxuries.com

Hell yes, we do.

• 30% off orders of 8–15 candles
• 30% off 8–15 holders
• 40% off orders of 16+ candles
• 40% off 16+ holders

We love a bulk queen.

Easy. Email contact@bigassluxuries.com with yourTAX ID, and we’ll handle the rest.

Yup, the wholesale discount kicks in with a minimum of 8 candles.

Custom labels? Absolutely.

• Minimum: 16 candles
• Email ireland@bigassluxuries.com to start your custom order.

Custom scents? Not yet, but it’s on our vision board for the future. Stay tuned.

We don’t do testers, but our Sample Trios are the perfect way to try out our fragrances. You can find them under Bundle & Save on our website; a luxe little intro to your next best-selling scent.

We typically ship wholesale orders within 1–2 weeks, depending on stock availability. (We’re fast, but also fancy.)

Yes! Our corporate gifting pricing matches our wholesale rates:

• 30% off orders of 8–15 candles
• 40% off orders of 16+ candles
•  (Same goes for holders.)

We don’t offer custom packaging, but we do offer custom labels for orders of 16+.

Customization adds a 7% markup, but your brand will look damn good.

Minimum is 8 candles, or 16 if you’d like them customized.

We sure can.

• $10 per candle per address for split shipping
• Free shipping if everything ships to one address (because we’re nice like that).

Of course! Mix and match scents and sizes to your heart’s delight.

We recommend 4–6 weeks to keep everything smooth and stress-free.

Yes! We can include personalized gift notes for $5 per note. Because luxury is in the little details.