It is our top priority to take care of our customers! Please be aware that pre orders have a processing time of 1-2 weeks before they go out for shipment. That is only a timeframe and shipments will go out sooner if ready before then. Our Big Ass Candles are hand-poured daily in our warehouse in Dallas, TX. Processing time reflects the time that it takes to pour, package, and fulfill your order. We’re a small family-owned business working to get your order to you as quickly as possible!